Refund policy
Returns: We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.
To initiate a return, contact us at thestainedbarn@gmail.com with your order number and reason for return. We'll provide instructions from there.
Non-Returnable Items: The following items cannot be returned:
- Custom or personalized orders
- Sale or clearance items
- Items damaged due to misuse or improper care
Refunds: Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges: We replace items that arrive damaged or defective. If you need an exchange, email us at thestainedbarn@gmail.com within 7 days of delivery with a photo of the damage.
Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or we made an error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Late or Missing Refunds: If you haven't received your refund after 10 business days, check with your bank first, then contact us at [Your Email Address].